You are staring at a bonus screen that shows no credit, or a withdrawal marked pending. The most common cause is a mismatch between what you entered and what the system expects, such as a missing bonus code, an unverified account, or a page that did not finish loading.
Welcome bonus and free spins not credited
The bonus screen shows no bonus balance or free spins. Possible causes:
- The promo code was mistyped or left empty during registration or deposit.
- Free spins were not activated or were applied to a different game.
- The account is not yet verified, so the bonus is held back.
- A deposit method that does not qualify for the offer was used.
- The bonus was already claimed on another account with the same details.
What to do:
- Open the bonus section and confirm the offer appears as available or claimed.
- Close the deposit window and reopen it to see if the code field resets.
- Enter the code again in capitals if the field accepts it.
- Check that your deposit was completed and not left in a pending state.
- Look at the free spins section and activate them from there.
- Make sure the game you open is one that the free spins cover.
- Complete any profile fields marked as required.
- Upload your ID in the account area so verification can finish.
- Log out and back in with your Boo Casino login details to refresh the balance.
- Open www.boocasino.hu.net in a fresh browser tab and sign in again.
- Clear the browser cache and reload the bonus page once.
- Use the same deposit method as before when you retry.
- Check that no other account in your household has claimed the same offer.
- Take a screenshot of the bonus screen before contacting support.
- Contact support if the bonus is still missing after a full logout and login.
Contact support when the bonus remains missing after you have completed verification and tried a fresh login.
Site or games not loading on a phone browser
The page stalls on a blank screen or a game freezes mid-round. Possible causes:
- An unstable mobile connection or a weak Wi-Fi signal.
- A browser version that is too old for the site.
- Cached data that conflicts with the current page.
- A game that needs more memory than the phone has free.
- Other apps using data in the background.
What to do:
- Switch from Wi-Fi to mobile data and reload the page.
- Close other apps that may be using the connection.
- Open the browser menu and clear cache and cookies for the site.
- Update your phone browser to the latest version.
- Disable any ad blocker or script blocker for the site.
- Try a different browser on the same phone.
- Restart the phone to free memory.
- Load the lobby page first, then open the game.
- Wait for the game to finish loading before tapping anything.
- Use the phone browser instead of a saved shortcut if the shortcut fails.
- Test the same game on another device to see if the problem is the phone.
- If only one game fails, note its name for support.
- Clear the browser data again if the blank screen returns.
- Take a screenshot of any error message.
- Contact support if the site fails on multiple browsers and networks.
Contact support when the lobby itself will not load on any browser or network.
Identity verification stuck or documents rejected
The verification status stays pending or a document is marked as not accepted. Possible causes:
- The photo is blurry, cropped or has glare on it.
- The document is expired or the corners are cut off.
- The name on the document does not match the account name.
- A second document was requested and not uploaded.
- The file format is not supported by the upload field.
What to do:
- Open the verification area and read which document is requested.
- Place the document on a flat surface in good light.
- Capture all four corners and the full text without glare.
- Make sure the document is not expired.
- Compare the name on the document with the name in your profile.
- Upload the file in a common image or PDF format.
- Upload one document per request to avoid confusion.
- Wait for the status to change before uploading again.
- If a selfie is requested, take it in a well-lit room without a hat.
- Check that your profile address matches the document.
- Re-upload the rejected document only after fixing the issue.
- Keep a copy of every document you send.
- Note the date you uploaded each file.
- Contact support if the status has not changed after a full day.
- Ask support which specific check failed if a document is rejected again.
Contact support when a document is rejected twice for no clear reason.
Withdrawal pending longer than expected
The withdrawal shows as pending and the balance has not moved to your payment account. Possible causes:
- Verification is not complete, so the payout is on hold.
- A bonus is still active and its conditions are not met.
- The withdrawal method differs from the deposit method.
- The payment details are wrong or belong to someone else.
- A security review is in progress on the account.
What to do:
- Open the withdrawal history and note the status of the request.
- Confirm that your identity verification is complete.
- Check whether any bonus is still active on the account.
- Finish any remaining bonus conditions before requesting again.
- Make sure the payout method matches the one you deposited with.
- Check that the account holder name on the payment method is yours.
- Remove any old payment details that are no longer valid.
- Avoid sending a second request while the first is pending.
- Log out and back in to refresh the withdrawal status.
- Keep the withdrawal reference number for support.
- Take a screenshot of the pending status.
- Contact support if the status has not changed after a full day.
- Reply to any support message about the review promptly.
- Do not cancel and resend the request unless support asks you to.
- Ask support for the next step if the status stays pending.
Contact support when the withdrawal stays pending after verification is complete and no bonus is active.
Use the same name, address and payment details from registration through every deposit and withdrawal; that single habit prevents most bonus, verification and payout problems.